We answered frequently asked questions below. Hope it will help save your time.
+
In what regions do you deliver equipment? We can deliver the equipment anywhere nationwide. We have our branches located strategically around the Philippines complete with sales, service and warehouse facilities to better serve our customers’ needs immediately. For Luzon, our main office/branch is located in Manila, for Visayas, we have a branch located in Cebu, and for Mindanao, we have a branch located in Davao.
+
How soon do you provide a quotation?The quotation is typically sent within 1-2 days upon receipt of a request for quotation.
+
What is equipment delivery time?We deliver readily available (on stock) items within 1-2 days upon receipt of P.O. On the other hand, lead time for non-available or indent orders depend on the manufacturing time and origin of the product.
+
What are payment terms? 1. What are payment terms?
We require a check/cash on delivery for new customers. However, if they request to have some alternative payment term, we provide them an application form for them to fill up and submit afterwards. It will be evaluated by our credit and collection department. We always care and give a flexible payment terms to our loyal customers.
We require a check/cash on delivery for new customers. However, if they request to have some alternative payment term, we provide them an application form for them to fill up and submit afterwards. It will be evaluated by our credit and collection department. We always care and give a flexible payment terms to our loyal customers.
+
Do you provide volume discount?Yes. We give big discounts for bulk orders and we make sure that our prices are competitive in the market without sacrificing its quality.
+
What is your stock capacity?Gotesco has a warehouse capacity of 4,000 sqm. area. We always make sure that we all have the stocks (especially fast moving items) for each brand and models that we cater except for special orders.
+
Do you provide rental service?Gotesco provides rental services for pumps up to 3HP.
+
What are your offices, service centers and warehouses working time? Head office in Manila: 9:00 am – 6:00 pm (Mon – Fri), 9:00 am – 12:00 pm (Sat)
Cebu branch & Davao branch: 8:00 am – 5:30pm (Mon – Fri), 9:00 am – 3:00 pm (Sat)
Service Center and warehouse in Manila: 9:00 am – 6:00pm (Mon – Fri), 9:00 am – 12:00 pm (Sat)
Cebu branch & Davao branch: 8:00 am – 5:30pm (Mon – Fri), 9:00 am – 3:00 pm (Sat)
Service Center and warehouse in Manila: 9:00 am – 6:00pm (Mon – Fri), 9:00 am – 12:00 pm (Sat)
+
What standards do your fire pumps correspond with?A-C Fire pump is UL/FM approved. Underwriters Laboratories (UL) is an independent certification organization which sets the standards on product reliability and performs testing the product reliability within these standards. UL has made certifications for more than 19,000 products. This means that we can be sure that our fire pump and engine will perform when our customer need it most.
+
What pump brands do you have exclusive distributorship for?We are the exclusive distributor of Shakti (deep well pump), Tsunami (water and wastewater pumps), Toyo (slurry and dredging pump), Vaughan (chopper pumps), Franklin submersible pumps and Matten Technologies.
+
In what regions do you provide maintenance service?We provide maintenance service nationwide. This includes all the regions in the Philippines.
+
How soon do technicians arrive on site after a request is confirmed?Standard is 2-3 days.
+
What is delivery time in case spare parts are out of stock?3-5 days for local buyout item and 10-12 weeks for imported parts
+
What is your repair warranty?1 year against factory defect of the purchased item and 45 days workmanship. Item should also be operated on its
normal operational conditions.
normal operational conditions.
+
Does Gotesco Service Center Inc. have preventive maintenance program?Yes, through our reliable preventive maintenance program, we can minimize your equipment down time and increase operational efficiency by extending the life of pumps and motors.